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Khaka Interior

Policies & Legal

Everything you need to know about working with us — clearly documented, always fair. Your trust is our blueprint.

500+

Homes Designed

10+

Years Trust

98%

Happy Clients

Section 01

Customer Policies

Terms of Use

General Terms & Conditions
Definitions and Interpretation
Eligibility to Use Our Services
Account Registration Policy
Our Service Scope

Getting Started

How to book a consultation
Your first design appointment
What to expect at every stage
Communication & project updates

Customer T&C

Scope of Work Agreement
Payment Terms Overview
Obligations of Both Parties
Project Delivery Timelines
Project Delays & Penalty Terms

Section 02

Design & Project Policies

Designing with Khaka

Designing your dream home
Managing your home project
3D visualization process
Design revision policy
Delivery and installation terms

Material & Products Policy

Approved materials catalogue
Product substitution guidelines
Quality inspection standards
Supplier & vendor standards

Site & Work Policy

Site access requirements
Work hours & noise regulations
Safety & compliance standards
Handover inspection checklist

Section 03

Payments, Cancellations & Refunds

Payment Policy

Accepted payment methods
Transaction security guarantee
Transaction failure handling
Payment terms for a project
Execution-stage payment structure

Cancellation Policy

Cancellation window & conditions
Stage-wise cancellation charges
How to raise a cancellation
Refund timeline after cancellation

Return, Exchange & Refund

Return eligibility criteria
Exchange policy for furniture
Refund processing timeline
Delay penalty clause

Section 04

Warranty & Care

Khaka Warranty

Design without worry, always
Warranty FAQs
Terms and conditions
Modular systems coverage
Furniture warranty terms

Assured Partner Warranty

What is covered under Warranty
Warranty Applicability
Sole and Exclusive Remedy
Categories of Service Work
Disclaimer & Limitation of Liability

Care Instructions

Care guide for your Khaka home
Furniture maintenance tips
Modular kitchen care
Wall & surface upkeep guide

Section 05

Partner & Reseller Policies

Becoming a Design Partner

Partnering with Khaka Interior
Designing & earning structure
Delivery & installation responsibilities
Performance & quality benchmarks

Reseller Arrangement

Reseller Agreement terms
Consideration & margin policy
Invoice and Payment structure
Tax obligations
Roles & Responsibilities

View Arrangement

Referral Policy

Definitions & eligibility criteria
Program duration & modifications
Referral rewards earnings
Terms for rewards disbursal
Invalidated referrals policy

Section 06

Corporate & Legal

Corporate Policies

Customer Grievance Redressal
Anti-Bribery & Corruption Policy
Business Partner Code of Conduct
Whistle Blower & Integrity Policy

Privacy Policy

Data collection & usage
How we protect your information
Third-party data sharing policy
Your rights & data requests

Cookie Policy

Background & purpose
Types of cookies we use
Managing your cookie preferences
Third-party cookie usage

Our Promise

Your home. Your trust.
Our responsibility.

Every policy at Khaka Interior is designed with one goal: to ensure your experience is transparent, fair, and completely stress-free — from first sketch to final nail.

Book a Consultation

Need Help?

Get in touch

Call Us

+91 98765 43210

Mon – Sat, 9 AM – 7 PM
Our team is happy to help.

Email Us

hello@khakainterior.com

For policy queries or
grievance redressal.

Visit Us

Model Town Road, Ludhiana

Experience Centre open
Mon – Sat, 10 AM – 6 PM

1,20,000+ Happy homes

4.9 / 5 Customer rating

Lifetime Warranty Included

Your dream home is
just a click away

Get a free consultation and personalised design estimate — no commitment needed.